Delivery Policy

EU Delivery Notice: Sales tax will be deducted in Basket for all overseas addresses. For EU Customers the sales tax may be applied by your country’s customs as a further charge.

Delivery charges are set by our Partners, however MuseumShops operates two shipping systems:

Firstly our Partners set a value based upon an average delivery price as a shipping charge.

This Shipping charge is displayed in your shopping cart at checkout.

Or delivery is included within the item price.

Please note that multiple items ordered across multiple museums can accrue shipping charges rapidly. If you order multiple products from a single museum then a reduced shipping charge may be applied per item.

Some Partners may offer free shipping over a certain purchase threshold, but MuseumShops does not offer this as a site-wide scheme.

Shipping overseas may include a surcharge, please make sure to check that a Partner ships to your country before placing an order.

If you are receiving an item from the UK then it is up to you to pay any customs charges due when importing an item.

All our Partners have undertaken to dispatch an item within three working days of receiving your order. If this guarantee has not been met please contact


Our Partners currently ship to the following countries:

Hat Works, Staircase House & Stockport Museum, Bramall Hall: UK only, Europe and North America pending.

The Portico Library: UK only, Europe & North America pending.

The Green Howards Museum: Worldwide

Elizabeth Gaskell’s House: Worldwide

Garden City Collection: UK only

Portsmouth Museums & D-Day Story: UK, Europe, USA & Canada.


If you would like to purchase an item and the Partner does not ship to your country, please contact them using the form on the Shopfront page and make a request that they set up shipping to your country.