We hope that you have had a good experience using Museum Shops, however if you have experienced a problem, would like to give us feedback to improve our site or with any other issue then please contact us at and we will be happy to help.

Alternatively if you wish to request a Refund or otherwise contact one of our Sellers directly, each Shopfront page has a Contact form which you may use to contact them directly.

If you are a Seller and have experienced a website fault or otherwise need assistance, contact us at and we will quickly resolve your issue.

Our office hours are:

Mon-Fri: 10am-6pm.

Sat: 11am-4pm.

Technical support is available from 9am-11pm daily, 7 days a week.


We are now offering a one hour tutorial session for new Sellers as an introduction to the Museum Shops back office system. Utilising Zoho Assist Remote Assistance software, we can give you a fully interactive tour around the website, answering your questions as the tour progresses.

Pricing for the session is £10-20 for smaller to large organisations respectively.