York Mansion House Terms & Conditions

Thank you for visiting York Mansion House online shop. These terms and conditions apply to the sale and purchase of goods via our account on museumshops.uk. Please read these terms and conditions carefully before ordering any goods. You should understand that by placing an order for any of our goods you agree to be bound by these terms and conditions.

1. About us

https://museumshops.uk/shop/york-mansion-house/ is the trading account operated by York Mansion House on the MuseumShops website. Vat number: GB 647 3650 22. Our registered office is at: West Offices, Station Rise, York, YO1 6GA.

York Mansion House is a wholly owned subsidiary of City of York Council. All profits made by York Mansion House are returned to City of York Council to help support its work.

References in these terms and conditions to ‘we’ or ‘us’ means City of York Council.

2. Contract formation

All orders for goods must be made online via our website https://museumshops.uk/shop/york-mansion-house/. Your order is an offer to us to purchase the goods subject to these terms and conditions and is subject to acceptance by us. Your order is only accepted by us and a contract formed between you and us for the purchase of goods (a “Contract”) when we issue an e-mail confirming dispatch of the goods (the “Confirmation”).

3. Availability

3.1.  All goods offered on this website are subject to availability. If we are out of stock we will inform you by email to the email address you have provided to us and offer you a new delivery date or a full refund within thirty (30) days.

3.2.  If for any reason beyond our reasonable control we are unable to supply the goods or any of them to you we will notify you at the earliest opportunity by email to the email address you have provided to us.

3.3.  Specifications on the website for goods are meant as general descriptions and are not intended to be binding.

4. Pricing & Payment

4.1.  The prices payable for the goods are the prices set out on our website at the time that you place an order (the “Price”). The Price is quoted in £ (pounds sterling) and is inclusive of VAT but does not include our charges for delivery of the goods which will be charged at the rates applicable at the date you place your order.

4.2.  We endeavour to ensure that all prices on our website are accurate. If, however, there is a pricing error we will inform you by email and:

    1. where the correct price is lower, refund the difference;
    2. where the correct price is higher, you will have the option of:
      1. cancelling the order and we will offer you a refund; or
      2. confirming the order at the correct price.

4.3.  We have no obligation to supply goods to you at the incorrect price.

4.4.  We reserve the right at any time to vary the Price to reflect any increase in costs to us which is attributable to factors beyond our control; including, but not limited to, any variation in the cost of materials, transport, labour or other production costs, duties or taxes. We shall notify you of any such price increase prior to delivery and you may then cancel the order (or part thereof) relating to such goods at any time prior to delivery without incurring any charges in respect of such cancellation.

4.5.  The Price together with the applicable delivery charge will be payable by you at the time your order for goods is placed.

4.6.  Payment can be made online using any of the following debit or credit cards:, Mastercard, American Express, Visa, Visa Delta, Visa Electron and Visa Purchasing. Payment is made via the Stripe Connect system via the MuseumShops platform account.

5. Ownership of the Goods

5.1.  Ownership of the goods will pass to you when the goods have been delivered to you. The goods will not be dispatched until we have received payment in full cleared funds of the Price, together with any delivery charges payable by you.

5.2.  Risk of damage or loss of goods will pass to you at the time when the goods have been delivered to you.

6. Import Duties

6.1.  If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6.2.  Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

7. Returns Policy

7.1.  Our returns policy is as follows:

  1. you may cancel a Contract for any reason within fourteen (14) days from your receipt of the goods. In this case you will receive a full refund of the Price paid for the goods subject to compliance with our refunds policy (set out in clause 8);
  2. In order to cancel a Contract, you must inform us in writing (stating the reason for returning the goods) and return the goods in the same condition in which you received them, unused and in their original packaging together with the original invoice at your own cost and risk within fourteen (14) days from your receipt of the goods.
  3. You should return the goods via tracked delivery to us at City of York Council, West Offices, Station Rise, York, YO1 6GA. We cannot accept responsibility for goods that are lost or damaged in transit.
  4. You must take reasonable care of the goods while they are in your possession. If you fail to comply with your obligation to return the goods in the same condition in which you received them, any refund will be at our discretion.
  5. If you do not return the goods within fourteen (14) days of delivery of the goods, you will be deemed to have accepted the goods and will not be entitled to a refund.

7.2  Nothing contained in these terms and conditions affects your statutory rights.

8. Refunds/Defective Goods

8.1. If you cancel a Contract in accordance with clause 7, we will refund the Price of the goods in full, including standard delivery costs (but excluding supplementary costs arising if you chose a type of delivery other than standard delivery).

8.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

8.3. We will refund the Price to you without undue delay, and not later than:
a. fourteen (14) days after our receipt of the returned goods. Upon our receipt of the returned goods; or
b. (if earlier) fourteen (14) days after the day you provide evidence that you have returned the goods; or
c. if there were no goods supplied, fourteen (14) days after the day on which we are informed about your decision to cancel the Contract.

8.4 We will refund you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

8.5.  WEEE Returns. If an item you purchased from us is electrical and marked with the WEEE symbol then you may return a similar older redundant product to us for recycling. Any return should be clearly marked WEEE return, must include proof of purchase of the new item, and be made within 30 days of the transaction taking place.

WEEE LABEL

WEEE Label

8.6. We cannot offer a refund on the following items, unless they are defective:
a. perishable goods;
b. goods with broken hygiene seals (for example, earrings);
c. magazines and newspapers;
d. CD’s, DVD’s or software with a broken seal;
e. goods that are not in their original packaging.

9. Defective Goods

9.1. Goods are defective if they are not:
a. of satisfactory quality;
b. fit for purpose; or
c. not what was advertised.
9.2. Goods are not defective if damage was caused by;
a. wear and tear;
b. an accident;
c. misuse,
or you knew the goods were damaged before you bought them.

9.3. Within 30 days of delivery of the goods, you may exercise the right to a refund if the goods are
defective.

9.4. After the 30 day period, but within six months of delivery and where the goods are defective, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the defect, you are entitled to a refund.

9.5. After six months from delivery of the goods, you must present proof to us that the defect was present at the point of delivery to be entitled to repair or replacement. If a repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.

9.6. You must return the goods to us at City of York Council, West Offices, Station Rise, York, YO1 6GA. We will examine the returned goods and will notify you whether we agree the goods are defective via e-mail within a reasonable period of time.

9.7. Where you are entitled to a refund for defective goods, we will process the refund due to you as soon as possible and within fourteen (14) days of the day we confirmed to you via e-mail that you were entitled to a refund. Subject to clause 8.4, we will refund the Price and the delivery charges for sending the goods to you and the cost incurred by you in returning the defective
goods to us.

9.8. Where you are entitled to repair or replacement by us of the defective goods, and we are able to do so and the repair or replacement resolves the fault, we will process the repair or replacement within fourteen (14) days of the day we days of the day we confirmed to you via e-mail that you were entitled to a repair or replacement. Subject to clause 8.4, we will refund the
cost incurred by you in returning the defective goods to us and we will send the repaired or replaced goods to your chosen address at our expense.

10. Security and Privacy

10.1.  Stripe do not share your financial information with City of York Council or with MuseumShops. Stripe protects your financial information with industry leading security and fraud protect systems. See how MuseumShops protects your information here.

10.2.  We do not store credit card details nor do we share customer details passed to us via the MuseumShops platform with any other third parties. See How MuseumShops protects your information here.

11.  Limitation of Liability

11.1.  Nothing in any of these conditions:

  1. limits our liability under part 1 of the Consumer Protection Act 1987 or for death or personal injury caused by our negligence; or
  2. affects your rights under Sections 12 to 15 of the Sale of Goods Act 1979 (as amended) or any other statutory rights which you have as a consumer.

11.2.  We shall not be liable to you for:

  1. any statement made (unless fraudulent); or
  2. any indirect, special or consequential loss, costs or expense arising out of or in connection with the supply of the goods.

11.3.  Save in respect of death or personal injury caused by our negligence, our entire liability under or in connection with the Contract shall not in any event exceed the Price.

12. Events outside our Control

12.1. If we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our reasonable control, including fire; flood; violent storm; pestilence; explosion; malicious damage; armed conflict; acts of terrorism; nuclear, biological or chemical warfare; any other disaster, natural or man-made; or non-availability of materials or other items from our suppliers, such failure shall not be regarded as a breach of our obligations and/or the Contract until such time (if any) as we are able to perform such obligations.

12.2. We can partially or fully terminate the Contract if the provision of the goods is materially affected by events beyond our reasonable control which last for 90 days (or more) continuously.

13. Termination

Without prejudice to any other rights which may be available to you whether under these conditions or at law, if you:

  1. breach any of the provisions of the Contract; or
  2. become insolvent
  3. provision of the goods is materially affected in line with clause 12.2.

we shall have the right to terminate the Contract on giving you written notice.

14. Entire Agreement

14.1.  These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior arrangement, understanding or arrangement between us, whether oral or in writing.

14.2.  We and you each acknowledge that, in entering into a Contract, neither of us nor you has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us and you prior to such Contract except as expressly stated in these terms and conditions.

Right to Vary these Terms and Conditions

15.1.  We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

16. Rights of Third Parties

Neither we nor you intend that any of these conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.

17. Governing Law and Jurisdiction

17.1.  These conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.

17.2.  If any of these conditions (or part thereof) is held by any court or other competent authority to be invalid, void or unenforceable it shall be deleted and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.

18. Comments or Complaints

If you have any questions, comments or complaints please contact us by e-mail at mansionhouse@york.gov.uk or telephone us on 01904 553663.