How to Return

We hope you are happy with your order, however if you wish to cancel an order or return any items, you must return them to the Seller (the Museum vendor) you purchased them from within 14 days of receipt. To contact a Vendor, use the Contact Form on their Shopfront page.

Please note that the exact terms of Returns are set by our individual Sellers, this page is a guide to the process, for full details please refer to the relevant Seller Refund policy.

Goods should generally be returned unused and in their original condition including packaging and labelling.

Be sure to send your package using a secure or traceable method and that you keep your proof of postage. Please note that return costs are borne by the customer unless an item is faulty.

Due to hygiene reasons our Sellers are unable to refund or exchange opened products such as soap or earrings unless it can be shown there is a manufacturing fault.


Please note that our Sellers will only exchange an item for the same style in a different size or colour, dependent on availability. Please contact the relevant Seller for further details.

Faulty items

If an item is faulty, please contact the Seller you purchased the item from, using the contact details provided on their homepage. Please provide details as to the nature of the fault and they will arrange a replacement.

If you require a refund any postage or delivery charges you may have paid will be refunded.


Please contact the Seller if you would like to cancel your order. Please note you can only cancel an order if you have not received your dispatch confirmation email. Once your order has been dispatched our Sellers are unable to cancel your order.


All refunds will be processed within 14 days from the date the returned items have been received.

Refunds will be credited back to your original method of payment within approximately two days of being processed. Depending on your bank, it may take longer for the credit to appear on your account statement. Please contact the Seller you purchased the item from to request a Refund.

WEEE Returns

Under the EU Electrical and Electronic Equipment (WEEE) Directive, if a product you have purchased has the above symbol then you may send a similar, older redundant item to the Seller to be recycled. This must be accompanied by proof of purchase of the new item and should be made within 30 days of purchase.

International Returns

International returns should follow the same process as above.

Please note our Sellers cannot refund any customs charges in the case of returns, however you may be able to claim this back through your local customs office.

Contact an Administrator

If you have been having problems obtaining a refund, please email Museum Shops directly at and we will assist in resolving your problem.