Accessibility statement

Museum Shops is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards as our resources allow.

Measures to support accessibility

Museum Shops takes the following measures to ensure accessibility of Museum Shops:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Museum Shops is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Museum Shops. Please let us know if you encounter accessibility barriers on Museum Shops:

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

Museum Shops is designed to be compatible with the following assistive technologies:

  • We expect Museum Shops to work on most modern browsers, including Chrome, Firefox, Internet Explorer 11 and Edge. It is our goal for all assistive technologies compatible with these to work on our site.

Museum Shops is not compatible with:

  • Browsers older than Internet Explorer 10 and equivalent will not function fully on our site.
  • Users utilising OS older than Windows 7 may experience problems using the site.

Technical specifications

Accessibility of Museum Shops relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Museum Shops, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Museum Shops:

  • Site Coding: Some 20 issues have been detected relating to scripts running on the site because Some scripts were created before current accessibility guidelines came into force. We are currently working toward a full accessibility assessment, which will provide detailed analysis of our coding and necessary remedies. Please contact us to report any issues you might have.
  • Content added by second parties: Not all content uploaded to the site may be fully accessible because While Museum Shops exercises overall editorial control we allow our Vendors discretionary control over what they upload. This means certain content may be uploaded which does not meet Accessibility guidelines. We will try to ensure that all our Vendors are aware of the importance of providing Accessible content. Please report any issues you might have.

Assessment approach

Museum Shops assessed the accessibility of Museum Shops by the following approaches:

  • Self-evaluation

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Museum Shops

Formal complaints

If you wish to make an accessibility related complaint, please email customerservices@museumshops.uk and outline your complaint, clearly titling the email; Accessibility Complaint.